Scope AR Industrial Stories

AREA member Scope AR has a variety of information on their blog that relevant industrial enterprises would find interesting.  Here we share with you three industry stories.

Component inspections

Customers of a large industrial equipment distributor have to make regular trips to the service center for component inspection of their equipment. These visits often require long drives to, and wait times at, the service center which increases downtime of the equipment. Using Remote AR, customers can call in to the service center and do the component inspection without leaving their office, saving time and money, and enhancing component failure discussions and analysis.

Expert diagnosis and guidance

Broken parts are shipped into a repair center for a manufacturing equipment supplier. Often, the technicians onsite are not capable of diagnosing and fixing the problem, requiring an expert to come in to do the repair. Using Remote AR, the technician now calls the expert to diagnose and provide guidance on the problem, even if it is afterhours, saving the company travel costs and labor time of the expert, and significantly decreasing repair downtime for customers.

Industrial HVAC Maintenance

Field service technicians for an industrial HVAC manufacturer are inexperienced and costly to train. Using WorkLink, the company can train the technicians on the job by having them follow smart instructions for regularly scheduled maintenance procedures. In addition, they can use Remote AR to call an expert for help whenever they run into a new or complex problem, decreasing mean time to resolution and minimizing repeat service visits.

Read more on Scope AR’s website and member profile.

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