Mercedes-Benz, Turkey Selects RealWear for Large Scale Deployment Across All 56 Service Centres with Microsoft Teams
Mercedes Benz Otomotiv, Turkey is expecting to benefit from an up to 80% performance increase in customer service centre technical problem resolution from the RealWear deployment, and up to an estimated $100k in cost savings and 500 tons of carbon reduction
London, UK – 22 February 2022 – RealWear, the world’s leading provider of assisted reality solutions for frontline industrial workers, today announced that Mercedes-Benz Otomotiv, based in Turkey, has selected and deployed RealWear’s rugged wearable devices across all of its 56 authorised service centres.
Prior to its countrywide enterprise wearable deployment, the process included hundreds of in-person trips, emails, shared photos and videos and over-the-phone collaboration with subject matter experts. With more than 240,000 customer vehicles on the road and the company’s commitment to high-quality service, the RealWear deployment immediately resulted in wide-ranging positive impact from cost savings, carbon footprint reduction to efficiency and worker empowerment.
For Mercedes-Benz, speed is everything, including a timely response and resolution to its customers. Any issues that could not be resolved required technical support staff to schedule and physically visit the dealership, costing the firm around an expected $100k and 500 tons of carbon emissions per year.
Since initially deploying the technology, Mercedes-Benz Otomotiv anticipates a 25% jump in ROI for on-part training scenarios and up to an expected 80% performance increase in customer service centre technical problem resolution where expertise from HQ is required. Certain other processes, such as problematic warranty cases and insurance claims have also become far more efficient using RealWear’s devices.
“Technologies such as RealWear and Microsoft Teams further increase the service quality and speed of Mercedes-Benz, thus positively affecting our customer satisfaction.” said Celal Tuna, Technical Support Supervisor at Mercedes-Benz Otomotiv.
You can read the full press release including the story of Mercedes Benz’s search for an enterprise wearable for its technicians which began in May 2020 on the RealWear website.