Case Study of AR Technology Hirschmann Automotive and RealWear
AREA member RealWear Inc has a number of interesting real life case studies on their website to help potential customers and others in the Enterprise AR ecosystem understand the uses of AR technology.
The Hirschmann Automotive is an international automotive supplier founded in 1959. Today the company produces and develops plug connections, contacting and sensor systems, special cable solutions and plastic overmolding of various automotive components.
The Challenge
With seven factories worldwide, Hirschmann Automotive needed a more cost-effective and time-efficient knowledge-transfer approach to maintaining and repairing equipment than flying experts around the world.
“If something isn’t working properly at one of our plants, technicians have to call our headquarters in Austria. And even then, they might not be able to solve the problem. Then it becomes an issue of flying someone around the world to assess the problem in person”
That’s when Fliri and his team looked at virtual and augmented reality solutions. Unfortunately, most devices were too delicate for the production plant environment — until Fliri discovered the RealWear HMT-1.
The Solution
Deploying RealWear running Cisco Webex Expert on Demand allowed Hirschmann Automotive to streamline collaboration and reduce equipment downtime.
The Results
- Reduced travel needs and costs
- Improved maintenance and repair response
- Streamlined information accessibility and collaboration
- Increased first-time fix rates
- Shortened first-time resolution time
Hands-Free Use Case
- Remote mentoring
Readers can download the case study for free on RealWear’s website