Scope AR and Caterpillar’s Cat Liveshare Remote Support Software
News was announced this week by Caterpillar Inc about the availability of their CAT LIVESHARE software platform, delivered in conjunction with AREA member Scope AR. This software delivers the industry’s first Augmented Reality-based live video calling platform for members of the Cat dealer network to conduct real-time remote support, training and equipment maintenance.
According to the article hundreds of users across six Cat dealers have already starting using the software worldwide in the United States, South Africa, Australia, Denmark and Canada.
Scott Montgomerie, CEO and co-founder of Scope AR has said, “we are thrilled by the immediate response to and adoption of CAT LIVESHARE. When downtime of complex equipment can lead to millions of dollars in lost revenue and days of lost productivity on a job site, it’s imperative that expert knowledge can be shared with remote workers in real-time to help with repairing, troubleshooting a problem or conducting maintenance on equipment. Through the use of CAT LIVESHARE, companies can now ensure workers complete a procedure accurately every time, while also documenting the process for accountability, performance assessment and knowledge retention.”
CAT LIVESHARE is based upon Scope AR’s Remote AR technology. The platform delivers an ‘unprecedented’ ability to save time and money by combining Augmented Reality with live video streaming, voice, 3D animation, annotation, screen sharing and white-boarding to simulate the effectiveness of having the expert looking over your shoulder guiding you on what to do step-by-step.
Caterpillar have over 160 dealers and millions of pieces of Cat equipment in use worldwide. This new platform, CAT LIVESHARE, is gaining significant adoption, with several operators and dealers having already recognized the potential for efficiency and cost gains.