Vuzix Partners with SightCall to Deliver a See-What-I-See Field Service Solution
AREA member Vuzix announced a strategic partnership with SightCall, a San Francisco-based global leader in remote visual support with operations in the US, UK, France, Germany and Singapore, to deliver a see-what-I-see field service solution on Vuzix’ M300XL Smart Glasses.
By leveraging their propriety global cloud communication platform, SightCall brings a robust, enterprise grade video solution to their customers.
SightCall allows field forces to leverage augmented remote guidance from offsite experts. By doing this, SightCall reverses the traditional field service model where expertise was in the field, by making expertise available to the field remotely.
When a tech cannot finalize a repair, by simply clicking the Video Expertise button in their FS App they will connect to a central or field expert. When a customer is having an issue, a field tech can use remote guidance to implement a quick fix or identify missing parts or complications to ensure the onsite visit will be effective.
By avoiding several tens of thousands of truck rolls per month, SightCall’s customers save millions and provide a better service to their customers.
“SightCall currently has over 200 enterprise customers and their field service solution is a natural fit with our M300XL Smart Glasses, so we are very excited to partner with them offer a see-what-I-see solution,” said Paul Travers, President and Chief Executive Officer at Vuzix.
Read in full Vuzix press release dated April 25 2019