Renault Trucks Uses Librestream Onsight to Cut Costs and Boost Commercial Vehicle Uptime
Enterprise AR Solution by Librestream Onsight for Renault Trucks
To maximize uptime of its customers’ heavy trucks and other commercial vehicles, Renault Trucks needed a more effective way to remotely support a network of 72 service outlets across the UK & Ireland. They needed collaborative video technology that would be easy to use, deploy, scale, simplify training and quality control processes, and supply a safe, secure connection even in low bandwidth environments.
Using Librestream’s Onsight augmented reality software and HMT-1 hands-free headsets from RealWear, Renault Trucks developed Optiview, a remote support platform that has since been deployed throughout the UK and Ireland. The system allows licensed service centers to virtually connect with the OEM’s support desk or even with other service centers.
Since implementation, there is less need to send Renault Trucks representatives onsite. In-person warranty part inspections have gone down by a factor of five, resulting in 10 to 15% fewer miles driven and a corresponding reduction in greenhouse gases. Warranty claims and payments are much faster, customer satisfaction has improved, and asset uptime is significantly higher—for example, complex service procedures that once took 24 to 48 hours can often be performed in just 20 to 30 minutes, greatly increasing uptime value for vehicle operators.
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