The Conference For Leaders In Customer Success, Service & Support

Field Service

Date of Event:

Apr 23-26 2019


Palm Springs, US


JW Marriott Palm Desert Resort & Spa
Palm Springs, CA

Overview of event

Field Service is where cross-industry service, support, and customer success leaders come together to build world-class service and support operations. With forward-looking content and unique session formats, Field Service is designed to help you achieve service excellence and drive profitability.

Speakers include:

Jeff Coleman, President Strategic Service Accounts
Comfort Systems USA

Buddy Saucier, VP Service and Security & Fire Operations
Johnson Controls

Amy Patiuk, Systems Support Manager
Parsons Technologies

James Crowl, US Country Service Manager

And many more. Take a look at the full list here.

Sitting passively in the audience is so 2016. This year Field Service USA has more interactive formats than ever before that were built to ensure you gain the most value from your four days out of the office. Here’s just a little of what lies in store for visitors:

Deep-Dive Workshop Day: Honing In On The Strategies That Will Elevate Your Service Business

Because service organizations are at varying levels of maturity across digitization, automation, adoption of AI and AR, business model evolution, mobile technologies, and more, we are pleased to bring back our Deep-Dive Workshop Day. You’ll start the morning witnessing where the future of service is headed from disruptors in the industry. Then you’ll participate in five different hour-long interactive workshops designed to teach you specific strategies that our expert speakers have already adopted and measured.

20 Years Of Service Club Bourbon Tasting

A swanky celebration of your dedication to the service industry. Following the tradition established in 2015, we’ll bring together service executives with over 20 years experience for an exceptional tasting of premium bourbon.

Fireside Chat: Vision From The C-Suite

C-Level executives from leading organizations that have service as their top priority will shed light on major initiatives of the C-Suite. From how service plays into competitive tactics to macro-level business trends, this session will leave you chock-full of ideas from visionaries to shape your future service and business strategy.

Celebrating Women In Service

The Field Service events continue to support the growth and visibility of women in the field service industry. For the past several years, each of our events have held private networking functions for women to build strong connections with and celebrate other women service leaders. From shaping the future of service and sharing resources, to navigating the corporate jungle gym and finding support, you’ll find the community for this at Field Service.


Download the 2019 early Agenda here.

Registration and Fees

A range of pricing and packaging options is available to suit various requirements and budgets. Take a look at the dedicated Registration site.

Location and Travel

Planning Your Trip

If you are registered to attend the first day of the conference – Tuesday, April 23rd – then we recommend arriving at the JW Marriott on Monday, April 22 or prior. The conference begins the following day and you will have some time to settle in prior to the event. You may even want to enjoy some of what Palm Springs has to offer!

The conference concludes on Friday, April 26. Your package may differ so consider that when making your travel plans.

About The JW Marriott Palm Desert Resort & Spa

Address: 74-855 Country Club Drive Palm Desert California 92260 USA
Phone: 1-760-341-2211

Back to Events +

Share Article: