Background and Achievements:
TeamViewer Frontline is the industrial AR-powered connected worker platform that connects frontline teams and information for smarter, more efficient operations along the industrial value chain.
It transforms enterprise data into actionable workflows, empowering workers with guidance and real-time expert knowledge, and capturing critical insights that enable leaders to make better decisions—closing the loop for smarter, more efficient operations at scale.
Companies like Coca-Cola HBC, DHL, Volvo, Airbus, and Toyota already use TeamViewer Frontline’s industrial AR solutions.
In 2025, PAC Radar recognized TeamViewer Frontline as the only best-in-class provider of digital platforms for connected workers.
Challenges to be addressed by AR:
TeamViewer Frontline brings most value to enterprises with complex, high-volume operations that heavily rely on manual labor.
It effectively addresses such challenges as:
- Inefficient operational workflows, siloed data, unstructured access for frontline workforce
- High or mission-critical error rates across operations
- Labor shortages (skills gap), high turnover, and costly onboarding
- Costly equipment downtime and service delays
- Safety and compliance challenges
Why AR is a strategic area:
Industrial AR solves the biggest challenge of enterprises: fragmented digitalization and untapped productivity. Even though 80% of global workforce is working away from desks1, frontline workers receive only 1% of enterprise digitalization spendings2. Without a step-change in how frontline work is supported, standardized, and measured, organizations risk falling behind their competitors, who are already digitizing and augmenting their workforces.
At the same time, demographic shifts are shrinking the available workforce, with 2.4 million skilled frontline worker gap projected through 20283. AR guidance and real-time expert support address this challenge by helping less experienced staff perform at expert level, keeping production lines running despite labor shortages.
With 70% of decision-makers already naming efficiency and productivity as their top transformation goals4, the opportunity is clear: empower the frontline, and unlock the next wave of industrial performance.
1: Deskless Workers Want to Enjoy Their Work, Too | BCG
2: Don’t Ignore The Deskless Workforce
3: Understanding the skills gap in the manufacturing industry | Deloitte Insights
