How COVID-19 Will Change Enterprise Technology For the Better

Last month, a guest post on Silicon Angle by Chris Bedi of ServiceNow addressed how the pandemic has accelerated adoption of leading technologies, and how this will persist post-COVID. Digital transformation and integration of technology in the enterprise has drastically reduced the time needed to complete projects.

Bedi details the following technology trends expected to come to pass by 2025, brought to light by COVID-19:

  • Augmented Reality – AR will help to close the gap that remote work creates by facilitating digital collaboration. The technology has already demonstrated use cases in various industries, such as field service and medical applications, but robotics and haptics will move towards a wide-scale use of Mixed Reality in the future. Advanced videoconferencing technologies, such as holograms, are expected to advance alongside emerging 5G network and computing power. For remote workers, this reduces travel costs.
  • Virtual assistants and enterprise chatbots – Since March 2020, there has been a 360% increase in virtual agent conversations across a range of industries due to remote work and social distancing. Artificial Intelligence chatbots will provide digital personal assistants for employees to ease their workload. Larger AI customer service operations will also increase speed of problem solving and data analysis for insights, giving a proactive service to improve customer experience.

Ubiquitous computing is said to be a “driving industry vision”, which current digital technologies are helping to achieve. It is anticipated that systems and devices will be integrated across platform and application.

The article concludes by acknowledging that full adoption and connecting these emerging technologies together will take time. However, digital transformation is vital for better business continuity, increased engagement, and improved productivity.

Read the full article here.

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