Field Service

AR-assisted field service supports users in accomplishing new or ongoing maintenance activities (corrective & preventive) of machinery and equipment by leveraging and augmenting key workflows, procedures and conceptual information selected from existing technical publication repositories, together with other corporate assets such as product information.

AR Technologies

AR-assisted field service uses any technology for authoring, detection, recognition and rendering. Display options such as head-mounted displays that free up operators to use their hands are preferred. The user interface for AR-assisted field service can be speech, gesture and eye-gaze or touchscreen.

Integration of AR-assisted field service with parts databases, workflow and customer management technologies and systems is highly desirable.

Advanced field service systems using Augmented Reality can support remote expert interaction and feedback with integrated video conferencing and collaboration tools.

Organizations

Field service organizations operating in industries such as automotive & heavy equipment, electronics, defense, aerospace, utilities, agriculture, financial services, telecommunications, logistics, power & automation, energy & resource, naval engineering.

Users

Field Service Technicians who maintain machinery, equipment, and other products.

Example Scenarios

• Periodic maintenance inspections of aircraft; radar station power board replacement
• Utilities inspection and emergency response crews
• Routine checks for car owners such as oil and fluid status