Augmented Reality for Enterprise Alliance

AR at work

Use Cases

Enterprises around the globe are deploying Augmented Reality solutions to bring new productivity to a wide range of tasks and organizations.

Use case and image contributed by Micah Tinklepaugh.

Description

In work order creation in utilities (electrical, water, natural gas and sewage), workers request, assign and track field service work by:

  • Planning work scope
  • Obtaining and scheduling resources
  • Assembling needed documentation such as work instructions, forms and checklists
  • Documenting steps taken in interventions and recording costs

Augmented Reality can assist workers in visually identifying problems and delimiting the scope of work, among other benefits.

AR Technologies

AR-supported work order creation uses visual and geospatially-assisted Augmented Reality on a mobile device such as a tablet or head-mounted display. The user interface for work order creation can be speech, gesture and eye-gaze or touchscreen.

Computer network and application integration with enterprise databases, workflow and customer management technologies and systems facilitate entering and reviewing enterprise data and querying asset status.

Advanced work order systems using Augmented Reality with integrated video conferencing and collaboration tool support can provide remote expert interaction and feedback.

Data Sources

Augmented Reality systems for this use case can draw on diverse sources of data, for example:

  • Asset inventories with details, such as value, type and location, also in multimedia format
  • Real time performance data and histories
  • Service records and histories
  • Maintenance procedures and training guides
  • Digital maps and diagrams of topographies and boundaries, asset distributions and locations, facilities, leak surveys, electrical and industrial networks and schematics, water pressure zones, etc.
  • Vegetation profiles
  • Real time data streaming for video conferencing and collaboration

AR-enabled devices might also use data that is referenced by Geographic Information Systems (GIS) to support searching and display of linear assets.

Benefits

  • Faster utility worker work order creation and decreased response times
  • Increased efficiency from less reliance on the physical presence of different team members
  • Increased safety
  • Fewer errors as a result of more accurately recorded asset identification

Users

Field service technicians who maintain linear assets such as networks of pipes, or nonlinear assets such as power generators for a utility company.

Example Scenario

Workers in the field using AR-enabled devices locate underground pipes and infrastructure and, using Augmented Reality, read real time diagnostic data about volume flows and pressure to assess a suspected leak.

They identify the beginning and end of a problem segment and place markers to delineate the scope of work, dropping the markers from a visual menu and sliding them along the visualized lines of the underground pipe.

Workers create a corrective work order (e.g., for emergency restoration) for identifying and repairing the cause of the underground leak, adding descriptive information. They video conference with remote colleagues to discuss damage assessment, which accelerates prioritization and diagnosis. The dispatcher receives the work order and confirms the proposed field service scheduling.

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Inspection (Medical)

Description AR-assisted inspection systems display relevant medical & dental records on demand by health care workers and overlays digital information on the patient for evaluation and decision support. AR Technologies AR-assisted medical inspection uses any technology for authoring, detection, recognition and rendering. Display options for...

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Training

AR-assisted training supports user education via on-the-job and classroom training by leveraging and augmenting key workflows, procedures, and conceptual information selected from existing technical publication repositories, together with other corporate assets such as product information. AR Technologies AR-assisted training uses technology for authoring, detection, recognition...

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Marketing and Sales

Description AR-assisted marketing and sales permits customers to explore features of a product or service with the assistance of a sales professional or independently. Users can manipulate a digital object, “try on” a product from a digital catalog and better understand the characteristics of a...

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Emergency Response

AR-assisted emergency response supports professionals in the field performing tasks in which risks of unexpected events are high and needs for coordination, safety and in-situ guidance are critical to the professional’s ability to fulfill the objectives and remain safe. The emergency response system using Augmented...

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Damage Assessment (Utilities)

Use case and image contributed by Micah Tinklepaugh. Description When assessing damage from a storm, earthquake or other disaster, utility workers must estimate the time required to fully restore services. This estimate is based on: Pinpointing locations of service degradation Estimating damage to assets and...

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Work Order Creation (Utilities)

Use case and image contributed by Micah Tinklepaugh. Description In work order creation in utilities (electrical, water, natural gas and sewage), workers request, assign and track field service work by: Planning work scope Obtaining and scheduling resources Assembling needed documentation such as work instructions, forms...

View more +
Flight Path Visualization

Flight path visualization provides private pilots with supplementary navigational guidance during flight and landing, permitting them to visualize the flight trajectory in real time. The system guides pilots by superimposing virtual flight path markers (based on global positioning and aircraft orientation references) on to their...

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Cabin Crew Workflow

AR-assisted cabin crew workflows use any technology for creation, detection, recognition and rendering. Display options that permit professionals to use both hands are highly preferred. The user interface can be speech recognition, gesture recognition, eye-gaze recognition or touchscreen. Integration of AR-assisted cabin crew workflows with...

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Asset Repair (Utilities)

AR Technologies Workers use an AR-enabled mobile device such as a tablet or head-mounted display to support asset repair activities. The device features a user interface employing speech, gesture, eye-gaze or touchscreen. AR-enabled devices can be integrated with computer networks and enterprise databases, workflow and...

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Warehouse Picking

AR-assisted warehouse systems support users in picking & sorting processes by recognizing and matching part or package codes and providing instructions via graphical overlays for sorting and delivery. AR Technologies AR-assisted warehouse picking uses any technology for authoring, detection, recognition and rendering. Display options for...

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