Augmented Reality for Enterprise Alliance

AR at work

Use Cases

Enterprises around the globe are deploying Augmented Reality solutions to bring new productivity to a wide range of tasks and organizations.

Use case and image contributed by Micah Tinklepaugh.

Description

When assessing damage from a storm, earthquake or other disaster, utility workers must estimate the time required to fully restore services. This estimate is based on:

  • Pinpointing locations of service degradation
  • Estimating damage to assets and the environment
  • Estimating resources and recommending steps to restore services

Damage assessment is often followed by creation of a work order to start field service.

Augmented Reality can enable workers to visualize data about the status of assets and display their locations within the field of view in order to efficiently discern the number of damaged assets and the extent of service degradation.

 

AR Technologies

The technologies used in Augmented Reality-assisted damage assessment include mobile devices such as tablets and head-mounted displays that can be integrated with computer networks and systems such as enterprise resource planning (ERP) for accessing asset data and noting damage information. The user interface for damage assessment can be speech, gesture, eye-gaze or touchscreen.

As with other use cases, advanced AR-assisted systems can support remote expert interaction and feedback with integrated video conferencing and collaboration tools.

Data Sources

AR-assisted damage assessment relies on various sources of enterprise data, for example:

  • Asset inventories with details, such as value, type and location, also in multimedia format
  • Real time performance data and histories
  • Service records and histories
  • Digital maps and diagrams of topographies and boundaries, asset distributions and locations, facilities, leak surveys, electrical and industrial networks and schematics, weld defects, etc.
  • Work instructions, regulations and product user manuals
  • Vegetation profiles
  • Real time data streaming for video conferencing and collaboration

AR-enabled devices might also use data that is referenced by Geographic Information Systems (GIS) to support searching and display of linear assets.

Benefits

  • Faster damage assessment at lower cost
  • Less errors in documenting outages and service degradation
  • Better prioritization of intervention sequencing
  • More efficient deployment of crews as video conferencing reduces need for physical presence of different team members

Users

Field service technicians who maintain linear assets such as networks of pipes, or nonlinear assets such as nuclear power plants.

Example Scenario

An emergency crew arrives at a scene after an earthquake to determine possible gas leaks and prioritize resources for making repairs. They survey the damage in the immediate location and read reports of lack of water and intermittent power.

The workers use AR-enabled devices to read flow volumes through a pipe and determine that gas flow is only 90% of typical volume, indicating the large-diameter pipe will require hydrostatic pressure testing.

They use the AR-assisted system’s annotation and communication features to:

  • Recommend shutoff of gas delivery to the location
  • Update asset status
  • Create an inspection report with photos
  • Create a work order for pipe repair

 

Search by:

Inspection (Medical)

Description AR-assisted inspection systems display relevant medical & dental records on demand by health care workers and overlays digital information on the patient for evaluation and decision support. AR Technologies AR-assisted medical inspection uses any technology for authoring, detection, recognition and rendering. Display options for...

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Training

AR-assisted training supports user education via on-the-job and classroom training by leveraging and augmenting key workflows, procedures, and conceptual information selected from existing technical publication repositories, together with other corporate assets such as product information. AR Technologies AR-assisted training uses technology for authoring, detection, recognition...

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Marketing and Sales

Description AR-assisted marketing and sales permits customers to explore features of a product or service with the assistance of a sales professional or independently. Users can manipulate a digital object, “try on” a product from a digital catalog and better understand the characteristics of a...

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Emergency Response

AR-assisted emergency response supports professionals in the field performing tasks in which risks of unexpected events are high and needs for coordination, safety and in-situ guidance are critical to the professional’s ability to fulfill the objectives and remain safe. The emergency response system using Augmented...

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Damage Assessment (Utilities)

Use case and image contributed by Micah Tinklepaugh. Description When assessing damage from a storm, earthquake or other disaster, utility workers must estimate the time required to fully restore services. This estimate is based on: Pinpointing locations of service degradation Estimating damage to assets and...

View more +
Work Order Creation (Utilities)

Use case and image contributed by Micah Tinklepaugh. Description In work order creation in utilities (electrical, water, natural gas and sewage), workers request, assign and track field service work by: Planning work scope Obtaining and scheduling resources Assembling needed documentation such as work instructions, forms...

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Flight Path Visualization

Flight path visualization provides private pilots with supplementary navigational guidance during flight and landing, permitting them to visualize the flight trajectory in real time. The system guides pilots by superimposing virtual flight path markers (based on global positioning and aircraft orientation references) on to their...

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Cabin Crew Workflow

AR-assisted cabin crew workflows use any technology for creation, detection, recognition and rendering. Display options that permit professionals to use both hands are highly preferred. The user interface can be speech recognition, gesture recognition, eye-gaze recognition or touchscreen. Integration of AR-assisted cabin crew workflows with...

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Asset Repair (Utilities)

AR Technologies Workers use an AR-enabled mobile device such as a tablet or head-mounted display to support asset repair activities. The device features a user interface employing speech, gesture, eye-gaze or touchscreen. AR-enabled devices can be integrated with computer networks and enterprise databases, workflow and...

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Warehouse Picking

AR-assisted warehouse systems support users in picking & sorting processes by recognizing and matching part or package codes and providing instructions via graphical overlays for sorting and delivery. AR Technologies AR-assisted warehouse picking uses any technology for authoring, detection, recognition and rendering. Display options for...

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