PTC: Field Service seeing the benefits of Augmented Reality

A post on ptc.com recently wrote of how Augmented Reality is reshaping field service. The article states that the recent popularity of the smart phone based game Pokémon GO proves just how quickly consumers can become accustomed to viewing both digital and physical content. This creates the potential for enterprise adoption of Augmented Reality for multiple uses, such as field service and Maintenance, Repair and Overhaul operations. Deloitte Consulting claims the field service industry is set to benefit.

Augmented Reality (AR) can help in field service by:

• The power of visual information, delivering multimedia content to an abundance of different learners. With 65 percent of the population being visual learners, AR devices on, for example, tablets, allow the use of imagery in order to understand information. Verbal learners also benefit from hearing the information, which can be delivered from AR, as can experiential learners, who learn by doing, with AR giving them the opportunity to physically put their hands on equipment.
• Engaging a new generation of technicians, with the excitement and addictive way AR delivers content. Many of the media-savvy generation would rather take training in field service tasks with information delivered by Augmented Reality than by other means.
• Field service effectiveness, making sure that the right people with the correct skills are in the proper place. Although Augmented Reality is diverse and may aid a range of products, this article suggests that the results remain the same: improving first-time fix rates and average repair times.

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