Fujitsu: Merging Augmented Reality and Service Management to Industrialize Field Services

At this year’s Knowledge17 Conference, Fujitsu demonstrated a solution to provide effective field services for enterprise organisations according to an article on

Using predictive analytics, close integration with ServiceNow and their Augmented Reality visor, Fujitsu can automatically identify an impending failure, generate a request in ServiceNow, assign an engineer based on geographical location and expertise and then provide both ticket information and repair guidance to the engineer via their augmented reality visor.

Fujitsu believes that this approach can proactively eliminate incidents, reduce incident recovery time, increase engineer utilization and provide better employee performance metrics.



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